Refund Policy

Returns & Refunds Policy

Our Returns & Refunds Policy lasts 14 days. If 14 days have passed since your delivery date, unfortunately you cannot return any items. 

To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received it.

We recommend that you carefully try new items on indoors, just in case you need to return them. 

We do not offer returns or refunds on Custom / Pre ordered products. Also sales & seconds are NON returnable, the price reflects this on all items. All sale items are final sale and non returnable/refundable.

We do not offer returns on leggings, shorts or cycling shorts due to hygiene reasons.

We do not offer refunds on mystery or lucky dip products.

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We are not able to cover the costs of tax/charges.

International Customs tax/charges are not within our control so you may be required to pay this depending on your location. 

 

Returns Process:

Firstly, please let us know you are returning a product with your order number to: hello@thatlifeclothing.co.uk

To see if we can do anything to help you out with your order, once we've responded and had a conversation, then we can send you our return address.

Please pack your return item with a note of order number, name, and address, please ensure all returns are unworn and unwashed.

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the status of your refund after inspecting the item.

 

 FOR ALL POP UP EVENTS NO REFUNDS ARE AVAILABLE.

Refunds:

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days (dependant on your financial institution).

Late or Missing Refunds: If you haven’t received your refund within 10 business days of receiving your notification of refund:

1. Double check your bank account (please remember that the amount refunded won’t include your original shipping costs)

2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card

3. If you have done these steps and still have not received your refund, please email us at:

HELLO@THATLIFECLOTHING.CO.UK